- Every patient has the right to courtesy, respect, dignity, personal privacy, responsiveness, and timely attention to his/her needs. These rights are regardless of age, race, sex, nationality, religion, cultural, physical handicap, and personal values and beliefs.
- Every patient has the right to every consideration of his privacy and individuality as it relates to his social, religious, and psychological well being.
- Every patient has the right to confidentiality. Every patient has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third party payment contract.
- Every patient has the right to express grievances or complaints without fear of reprisals.
- Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
- Every patient is provided complete information regarding diagnosis, treatment and prognosis, alternative treatments or procedures and the possible risks, expected outcomes, and side ef¬fects associated with treatment before it is per¬formed. If medically inadvisable to disclose to the patient such information, the information is given to a patient representative, a surrogate or an individual legally authorized by the patient.
- Every patient has the right to make decisions regarding the health care that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment.
- Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromise to the patients usual care.
- Every patient has the right to appropriate treatment and care including assessment and management of pain.
- Every patient has the right to understand facility charges. You have the right to an explanation of all facility charges related to your health care.
- Every patient has the right to all recitative measures.
- Every patient has the right to be free from all forms of abuse or harassment.
- Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely.
- Patients are responsible to provide accurate past and present medical history, present complaints, past illnesses, hospitalizations, surgeries, existence of advance directive, medication and other pertinent data.
- Patients are responsible to Agree to accept all caregivers without regard to race, color, religion, sex, age, gender, preference, handicap, or national origin.
- Patients are responsible for assuring that the financial obligations for health care rendered are paid in a timely manner.
- Patients are responsible to sign required consents and releases as needed.
- Patients are responsible for their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given to them by the physician or Surgery Center employees.
- Patients are responsible for keeping their procedure appointment. If they anticipate a delay or must cancel, they will notify the Surgery Center as soon as possible.
- Patients are responsible for the disposition of their valuables, as the Surgery Center does not assume the responsibility.
- Patients are responsible to be respectful of others, or other people’s property and the property of the Surgery Center.
- Patients are to observe safety and no smoking regulations.
Patient Complaint Or Grievance:
To report a complaint or grievance, you may contact the facility Administrator by phone at
410.620-3348 or by mail to our address.
Complaints and grievances may also be filed through the:
Maryland Department of Health and Hygiene Office of Health Care Quality
Spring Grove Center, Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
Phone: Toll Free 1-800-492-6005
All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary
Ombudsman online at: www.medicare.gov/ombudsman/resources.asp.